berhadiah Platform Privacy Notice
This page describes what we collect when you use berhadiah and how we keep that data protected throughout your account lifecycle. We collect information needed to verify your identity, process deposits and withdrawals, and comply with local gaming regulations. All data we hold—whether your name, contact details, or payment history—remains secured on servers hosted in compliance with applicable Indonesian law.
We at berhadiah operate across Indonesia's supported regions, accepting payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major banks including mobile banking, local payment, online payment, and e-wallet. Each payment method mobile bankingngs different data flows, and we describe below how we handle information across all of them. Our commitment is to collect only what is necessary and to share your data only with processors we trust.
We do not sell your information to third parties for marketing purposes. We may share certain data with payment processors, identity verification partners, and regulatory authorities where required by law. This notice sets out your rights and our obligations under the applicable legal framework in the jurisdictions where berhadiah operates.
What We Collect and Why
We collect your email address and mobile phone number when you create an account on berhadiah. These are used for login, account recovery, and to send you notifications about deposits, withdrawals, and promotional updates. We also collect your full legal name, date of birth, and residential address. This information is required by local gaming law to verify that you meet eligibility criteria under the jurisdiction where you access berhadiah.
When you deposit funds, we record the payment method, amount, date, and timestamp. If you use DANA, e-wallet, or mobile banking, we receive a reference code and confirmation from the payment provider. Bank transfers through local payment, online payment, e-wallet, or mobile banking are logged with your account number and transaction details. We retain all deposit records for a minimum of 12 months to support dispute investigation and regulatory compliance.
Identity Verification Documents
Before your first withdrawal from berhadiah, we request a copy of your government-issued ID—typically a national identity card (KTP), passport, or driving licence. We may also ask for a utility bill or bank statement to confirm your address. These documents are scanned and stored encrypted on secure servers. We do not retain the original documents; we destroy scanned copies 90 days after account closure. These documents are used solely to verify identity and prevent fraud, and are never shared with third parties except where required by law enforcement or regulatory authority.
Game Activity and Session Data
We collect data about every session you play on berhadiah—which games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), how long you played, your bets, and outcomes. We also record your sportsbook and live dealer activity (football markets, Liga 1, Piala AFF coverage, blackjack, roulette, baccarat, Dragon Tiger tables). This data is used to calculate payouts, detect irregular betting patterns, and meet audit obligations. We retain game logs for 24 months.
How We Use and Share Your Data
We at berhadiah use your data internally for account management, fraud prevention, and to provide customer support. When you contact our support team in Jakarta, Surabaya, Bandung, Medan, or Semarang, we retrieve your full account history to help resolve your issue. We do not use your personal data for profiling or automated decision-making that would significantly affect you, with the exception of fraud detection algorithms that may flag suspicious activity for manual review.
Our payment processors—the companies behind DANA, e-wallet, mobile banking, local payment, online payment, and our banking partners—receive your account number, transaction amount, and timestamp. They may also receive your name and phone number to confirm the deposit or withdrawal. These processors are bound by confidentiality agreements and process your data only to execute the payment. We do not control how payment providers use your data after the transaction; you should review their privacy policies directly.
We may disclose your data to law enforcement, gaming regulators, or tax authorities if required by court order or applicable law. We do not proactively report player data to authorities except where mandated by specific legal obligations in the jurisdiction where berhadiah operates. We also share anonymised (non-personally identifiable) gameplay data with game studios to report on player patterns and game performance.
Cookies and Tracking
berhadiah uses cookies to keep you logged in, to remember your preferences (language, theme), and to detect fraud. We use session cookies (which expire when you close your browser) and persistent cookies (which remain for up to one year). We do not use third-party tracking pixels or analytics cookies that would profile your behaviour across the web. You can disable cookies in your browser settings, though doing so may limit your ability to use berhadiah.
We keep this privacy notice under review and may update it to reflect changes in our practices or applicable law. Material changes will be communicated to you via email or through your berhadiah account dashboard. Continued use of berhadiah after a change constitutes acceptance of the updated notice. If you have questions about how we handle your data, please contact our compliance team through the support portal on berhadiah.