berhadiah Casino & Sportsbook Terms
We at berhadiah maintain these terms to set out the conditions under which account holders access our platform. Our terms cover account creation, deposits and withdrawals, bonus eligibility, and how we handle disputes. We keep these terms clear so that every player—whether joining from Jakarta, Surabaya, or Bandung—understands their rights and obligations when they join berhadiah.
Services on berhadiah are available only where applicable law permits. We work with players across Indonesia's supported regions and offer payment through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major banks (mobile banking, local payment, online payment, e-wallet). This document outlines how we operate and what you can expect when you open an account with us.
These terms form a binding agreement between you and berhadiah from the moment you complete account creation. We encourage you to read them in full before you deposit.
Account & Deposit Terms on berhadiah
When you open an account with berhadiah, we collect information needed for identity verification. This includes your full name, date of birth, phone number, and address. We hold this information in accordance with our privacy policy and use it to confirm your eligibility and protect against fraudulent access. Account holders must be of legal age according to the jurisdiction where they access berhadiah.
Deposits on berhadiah can be made through any of our nine payment partners. When you transfer funds via DANA, e-wallet, or mobile banking, the money reaches your account within minutes. Bank transfers (local payment, online payment, e-wallet, mobile banking) may take 1–2 hours during business hours. We do not charge deposit fees, though your payment provider may apply their own charges. Each deposit is tracked for compliance with local gaming regulations.
Withdrawal and Payouts
We process withdrawal requests within 24 hours for local payment and mobile wallet accounts. Bank withdrawals to online payment, e-wallet, mobile banking, or local payment may take 2–3 business days depending on the receiving bank. Withdrawals are paid to the same account used for deposit. We require a minimum withdrawal of our welcome offer and do not set artificial withdrawal limits—you may request as much as your account balance permits. If you withdraw during major holidays such as Idul Fitri or Idul Adha, processing may extend by one business day.
Bonus and Tournament Terms
berhadiah offers daily and weekly slot tournaments across games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Tournament entry is free and open to all account holders in eligible jurisdictions. Winnings from tournaments are credited to your account and may be withdrawn like standard account funds. We do not apply wagering requirements to tournament payouts. Terms for specific promotions are shown in the promotion details at the time of issue.
Disputes and Jurisdiction
Should a dispute arise, we ask that you contact our customer support team through the channels listed on berhadiah. We maintain response targets of 2 hours for account issues and 24 hours for gameplay disputes during our operating hours (08:00–22:00 WIB daily). Our support team can address deposit failures, withdrawal delays, game discrepancies, and account access issues. We keep records of all account activity and game sessions for a minimum of 12 months to support dispute investigation.
Where a dispute cannot be resolved between you and berhadiah, the matter falls under the jurisdiction of applicable Indonesian law. berhadiah respects the regulatory frameworks of the regions where it operates and maintains compliance with local gaming requirements. Users are responsible for understanding the laws governing gaming in their own jurisdiction before accessing berhadiah.
We reserve the right to suspend or close accounts where we detect irregular activity, failure to verify identity, or breach of these terms. Account closure is performed with written notice and, where applicable, return of account funds within 30 days. These terms may be updated from time to time; we will notify you of material changes via email or through your account dashboard on berhadiah.